What is Shipping Package Protection?Updated 6 months ago

Get peace of mind with Shipping Package Protection, in the event your order is damaged, stolen or lost in transit.  When purchased at checkout, Shipping Package Protection covers the cost of items you purchased when a valid claim is filed.

Orders that experience one of the following losses are covered by Shipping Package Protection:

Stolen packages
If your package was marked as delivered but is nowhere to be found, a claim can be filed as soon as 3 days after the date the carrier marked the package as delivered but no later than 20 days.

Lost packages
If your package remains undelivered and there are no updates to the tracking for more than 14 consecutive days, you can file a claim on the 14th day, but no later than 30 days from the last tracking update.

Damaged packages
If your package is received damaged upon delivery, a claim can be filed immediately. Claims for damages beyond 7 days of delivery will not be approved. 

Note: Photos of all damaged items including shipping and packaging materials will be required.